Return & Refund Policy
At Bo Tex, we strive to ensure that you are satisfied with your shopping experience. If, for any reason, you are not completely happy with your purchase, we offer a hassle-free return policy to make the process as smooth as possible. Please take a moment to review our return policy guidelines:
Returns Eligibility:
Items must be returned within 7 days of the purchase date.
The item must be unused, unworn, and in its original condition with all tags attached.
Return Process:
To initiate a return, please contact our customer service team at online@botex.lk or +94742833944 to obtain a Return Authorization (RA) number.
Clearly mark the RA number on the outside of the package.
Ship the item(s) back to us using a trackable and insured shipping method.
Refund or Exchange:
Once we receive your return, we will inspect the item(s) to ensure they meet our return policy criteria.
Refunds will be issued to the original form of payment within 5 business days.
Exchanges for a different size or color are subject to availability.
Non-Returnable Items:
Final sale items, intimate apparel, swimwear, and customized/personalized items are non-returnable.
Return Shipping:
Customers are responsible for return shipping costs unless the return is a result of our error.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 2 days of receiving the product for assistance.
International Returns:
International customers are responsible for all shipping costs, taxes, and duties associated with returns.
Store Credit:
If you prefer, we also offer store credit as an alternative to a refund.
Policy Changes:
We reserve the right to update or modify this return policy at any time without prior notice.
Please note that deviations from this policy may be considered on a case-by-case basis. If you have any questions or concerns, please don’t hesitate to contact our customer service team.
Thank you for choosing Bo Tex!